Refund and Cancellation Policy

1. Free plan and paid access

The Free plan has no subscription fee. Pro and Business prices, billing intervals, taxes, trial terms, and the paid access period are shown before checkout. A cryptocurrency order is not paid until the provider confirms the required transaction. An expired or underpaid quote does not activate paid access.

2. Cancellation

You may cancel a scheduled paid-plan renewal at any time before it is charged. Cancellation normally takes effect at the end of the current paid period, and the workspace then moves to the plan selected in billing or to the Free plan. Features and data above the new plan limits may be paused or made unavailable. Cancel through Billing where the control is available or contact support from the account email.

If the payment method does not support automatic renewal, no new period begins unless you make and confirm another payment. Deleting an account is separate from canceling billing; cancel billing first when a renewal is pending.

3. Statutory consumer withdrawal

If you are an eligible consumer in the European Union or another jurisdiction with a mandatory cooling-off right, you may have the right to withdraw from a distance contract within 14 days without giving a reason. Contact Promotlr with an unambiguous withdrawal statement before the deadline. You may use your own words and should identify the account email, order, and purchase date.

If you expressly request service to begin during the withdrawal period, applicable law may permit a proportionate charge for service supplied before withdrawal. A withdrawal right is lost only when every condition required by law is met, including any required express request and acknowledgment. Promotlr does not treat ordinary acceptance of this policy by itself as a waiver of a statutory withdrawal right.

4. Refunds Promotlr will provide

Promotlr will refund amounts where required by law and, after verification, in the following situations:

• a duplicate or demonstrably incorrect charge;
• payment was confirmed but the purchased plan was not provisioned and support could not provision it within a reasonable period;
• Promotlr permanently discontinued a material paid feature during a prepaid period without providing a substantially equivalent service; or
• another written commitment made at checkout expressly provides a refund.

Depending on the circumstances and mandatory law, the remedy may be a full refund, a prorated refund for the affected prepaid period, re-performance, or account credit accepted by you. Account credit will not replace a monetary refund where the law requires money to be returned.

5. Situations not normally refundable

Unless mandatory law or an express checkout promise says otherwise, Promotlr does not provide a refund solely because:

• you did not use available plan capacity or changed your mind after a statutory or promised refund period;
• a third-party forum suspended an account, changed its rules, blocked automation, or removed content because of your activity;
• a campaign did not produce a desired commercial result;
• you sent the wrong cryptocurrency, amount, wallet, or network despite correct checkout instructions; or
• access was restricted for a material breach of the Terms or Acceptable Use Policy.

This section does not remove remedies for a defective service, misrepresentation, or any right that cannot legally be waived.

6. Cryptocurrency payments

Approved refunds for cryptocurrency purchases are calculated from the fiat invoice amount actually paid, unless mandatory law requires another calculation. Promotlr will confirm the supported refund asset, network, destination, and any provider limitation before sending funds. Never send a private key. Blockchain transactions cannot be reversed after broadcast, so you are responsible for confirming the refund address and network. No network or provider deduction will be made where mandatory law requires a full refund.

7. How to request a cancellation, withdrawal, or refund

Contact the legal email shown above or use the Contact page. Include the account email, invoice or payment identifier, purchase date, requested remedy, reason, and evidence of an incorrect or duplicate payment. Do not publish wallet details in a public forum. Promotlr may request proportionate identity or payment proof to prevent fraud.

8. Review and payment timing

Promotlr aims to acknowledge a complete request within five business days. Valid statutory withdrawals are processed within the legally required period. Other approved refunds are normally initiated within ten business days after approval. A payment provider or blockchain can require additional settlement time. Refunds are returned using the original method where reasonably possible, unless you expressly agree to another lawful method.

9. Chargebacks and disputes

You may contact support before opening a payment dispute so Promotlr can investigate quickly. This request does not restrict a statutory right or payment-network deadline. Promotlr may preserve invoice, delivery, access, correspondence, and assent records needed to respond to a dispute or prevent duplicate reimbursement.